Terms and Conditions

These terms and conditions apply to your use of the ANT mobile application and other related online and offline platform (“ANT”), as well as to all information, recommendations and/or Services (defined below) provided to you by means of your use of ANT.

ANT is powered and provided by ANT Couriers Pte. Ltd., which is also operated by our partners other affiliates (collectively, “we”, “us”, “our” and the “Company”).

Please review these terms and conditions carefully. By using ANT 'CHIONG', ANT 'TUMPANG' or the Services, you acknowledge and agree that these terms and conditions and our privacy policy are binding on you. For more information on how we will use your personal data, please see our privacy policy. If you do not agree with these terms and conditions and our privacy policy, do not install the ANT mobile application, delete it and do not use ANT or the Services.

  1. Definitions and Interpretation

    1. In these terms and conditions, the following definitions and rules of interpretation apply unless otherwise defined or the context requires otherwise:

    2. “Advertisement” means any promotion messages and information that may appear on your mobile device during the operation of the App;

    3. “Participating Providers” means the drivers or vehicle operators or contract companies whose transport and logistics services are offered and may be requested through the use of ANT;

    4. “Services” means any and all services provided by us to you by means of your use of ANT, which include the services described in clause 3(a);

    5. “SGD” means Singapore dollars, the lawful currency of Singapore;

    6. “Singapore” means the Republic of Singapore;

    7. “App” means the “ANT” mobile application supplied by us and downloaded and installed by you on your mobile device through which you may obtain the Services; and

    8. “Terms” means these terms and conditions, which may be amended and supplemented by us from time to time in accordance with clause 10.

    9. Headings are for convenience only and do not affect interpretation. The singular includes the plural and the masculine shall include the feminine and neuter and vice versa.

    10. A reference to a person, corporation, trust, partnership, unincorporated body or other entity includes any of them.

  2. Charges

  1. Total charges for an order comprise of the standard transport fee and any additional charges.

  2. Standard transport fee includes the transportation of the shipment within the specific dimension and quantity to the recipient. Please refer to the latest pricing, dimension and quantity guidelines posted on www.antcouriers.com and/or the ANT app. The guidelines may be amended and updated at our sole discretion from time to time without prior notice.

  3. Additional charges comprise of:

2.1. Waiting time charges: In the event that a user is late for pickup/drop off, a grace period of 10 minutes applies once agent has reached the pickup/drop-off location. Subsequently, a $4 charge applies for every 10 minutes and/or part thereof of waiting time.

2.3.2. Overtime charges: Van and lorry services are capped at 2 hours of service time upon arrival of driver or scheduled time of order, whichever is later. If service takes longer than 2 hours, a $10 charge applies for every 10 minutes and/or part thereof of overtime charge per hired helper.

2.3.3. Oversized item charge: If the requirement or parcel exceed maximum weight, size, or quantity specified under www.antcouriers.com/pricing, ANT will offer the customer to either of the below mentioned solutions:

  1. 2.3.3.1. Change the vehicle type to the appropriate one with price difference being borne by the customer (applicable to motorcycle, car, van, and lorry 10ft jobs).

  2. 2.3.3.2 Add additional helper to assist with the order with price difference being borne by the customer (applicable to Van and Lorry jobs only)

  3. 2.3.3.3. Cancel the order with half of the delivery fee being borne by the customer if the driver already showed up to perform the job.

  1. 2.3.4. Wrong address charge: User will be charged the price of an additional trip from the original address to the new address provided. The price will be according to the standard transportation fee and additional stop charge.

  2. 2.3.5. Round trip charge: Round trip is for documents only and the fees for this service depend on the vehicle requested to perform the job. It is priced at a flat rate of S$2.00 for bag, S$4.00 for bike, S$8.00 for cars and vans, and S$10.00 for lorries, regardless of the distance.

  3. 2.3.7. Moving service charges (Applicable for van and lorry jobs only):

  4. 2.3.7.1. Van jobs are door to door with driver’s help included in the price. Should any single item exceed the weight of 20kg however, additional helper will need to be requested and paid for by the customer. Price per additional helper is S$30.00 for two hours of service, counted from the pickup time requested by customer or driver’s arrival to the pickup point, whichever is later.

  5. 2.3.7.2. Lorry jobs are not door to door unless driver’s help is requested and paid for by the customer. Price for driver’s help is S$30.00 for two hours of service, counted from the pickup time requested by customer or driver’s arrival to the pickup point, whichever is later. Price per additional helper is S$40.00 for two hours of service, counted from the pickup time requested by customer or driver’s arrival to the pickup point, whichever is later.

  6. 2.3.8. CBD charges: There would be an additional charge of SGD$2.00 for motorbikes and SGD$5.00 for cars, vans and lorries. For jobs with pickup outside of CBD area and drop-off or any of the drop-offs within CBD area, CBD surcharges apply Monday to Saturday from 6:30am to 8:30pm. A list of areas affected by CBD surcharge include but are not limited to Anson road, Beach road, Bencoolen road, Boat Quay, Bugis Street, Cairnhill Circle, Cecil Road, Chinatown, City Hall, High Street, Marina Bay, Middle Road, North Bridge road, Orchard road, People’s Park, Raffles Place, Rochor road, Shenton Way, Suntec City, Tanjong Pagar, Victoria street.

  7. 2.3.9. Secured zone charges: A flat fee of S$15.00, regardless of the type of pickup will be imposed for jobs which contain a stop at any of the following locations, but not limited to the following locations: Airport Cargo road, Airport Zone, ALPS Ave, Camps, Immigration Checkpoints, Construction sites, Jurong Island, Jurong Port, PSA Port, SATS, Aerospaces, Shipyard, Supply Bases.

  8. 2.3.10. Public holiday charges: The charges applied will be additional S$3.00 for motorcycle and car jobs and additional S$5.00 for van and lorry jobs.

  9. 2.3.11. Miscellaneous charges – defined quote: These fees are those for which a driver cannot provide own quote but must follow ANT Couriers pricing guidelines:

  10. 2.3.11.1. They include but are not limited to moving items without lift access where each flight of stairs is charged S$10.00 per helper. For example: Moving service with 2 helpers going down 1 flight of stairs(not per floor level) would cost $20.00.

  11. 2.3.11.2. Tailgate service (for lorries only) which is charged at S$20.00.

  12. 2.3.11.3. Wrapping service where each piece of furniture wrapped is charged at S$20.00.

  13. 2.3.12. Miscellaneous charges – open quote: These fees are those for which a driver is free to provide own quote. They include but are not limited to storage, dismantling and assembly. The quote must be provided by the driver to the customer before the commencement of the job. If customer is not agreeable with the quote, he/she must get in touch with Lalamove Customer Service at 6631 8383 before the commencement of the job. If ANT Couriers is contacted following the completion and payment of such job, ANT Couriers will not be able to provide compensation to the customer.

  14. In case of additional charges being requested by the driver, and if these charges were not part of the original delivery order, it is User’s obligation to inform ANT Couriers Customer Service of these charges prior to paying the driver.

  15. 2.3.13. Late night surcharge (Only Applicable to 'CHIONG'):

  16. 1.1x - for orders with order time between 10:00PM to 11:59PM

  17. 1.25x - for orders with order time between 12:00AM to 07:59AM

  18. 2.3.14. Cancellation charges:

  19. 2.3.14.1. For immediate orders: $2 is charged if a User cancels 5 minutes after being matched to the driver.

  20. 2.3.14.2. For advance orders with delivery on the same day: $2 is charged if a User cancels 60 minutes or less before the pickup time.

  21. 2.3.14.3. For advance orders with delivery not on the same day: $5 is charged if a User cancels 60 minutes or less before the pickup time.

  22. 2.3.14.4. For driver who is on the way to order destination: Driver will call to confirm the order prior to departing. If delivery is confirmed with the driver then and a cancellation is made when driver is on the way to the location or when driver has already reached the location, 50% of the order fee charges will be applied.

  23. 2.4. Once a vehicle type and starting point/end-point has been entered into the app / website, it will provide users with the delivery price. By confirming the delivery request, you accept to pay the delivery price quoted while being aware that additional charges may be imposed according to point 2.3.

  24. 2.5. The user shall pay the participating drivers in cash all sums immediately when due, unless otherwise agreed by both parties. If any of the parties does not agree with the charges, ANT Couriers Customer Service must be contacted prior to payment to the agent.

  25. 2.6. No hard-copy receipt will be provided. An electronic receipt will be automatically provided only upon request after completion of an order, sent to an email address provided by the User with the activation of “E-Receipt” toggle in the mobile application.

  26.  

  27. License of App

    1. Subject to your compliance with these Terms, we grant you a limited non-exclusive, non-transferable licence to download and install one copy of the App on your mobile device and to run such copy of the App solely for your own personal use.

    2. Your use of ANT grants you no rights in relation to our intellectual property rights (including, without limitation, copyright, trade marks, logos, graphics, photographs, animations, videos and text or rights in and to the App and applications) or the intellectual property of our retail or advertising partners, other than the non-transferable, personal right to use and receive the Services in accordance with these Terms.

    3. You must not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or the App in any way; (ii) modify or make derivative works based upon the Services or App; (iii) create Internet “links” to the Services or “frame” or “mirror” any App on any other server or wireless or Internet-based device; (iv) reverse engineer or access the App in order to (1) design or build a competitive product or service, (2) design or build a product using similar ideas, features, functions or graphics of the Services or App, or (3) copy any ideas, features, functions or graphics of the Services or App, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Services or App.

  28. Services

    1. We offer a technology platform to provide information and a means for you to obtain transportation and logistics services from Participating Providers through the use of ANT. ANT allows you to send a request for transportation and logistics services (together with details of you and your service journey) to Participating Providers and each relevant Participating Provider has the sole discretion to accept or reject each such request. If a Participating Provider accepts a request, ANT will notify you and provide information about the Participating Provider such as the vehicle licence number, contact number and driver rating (if any).

    2. You acknowledge and agree that we only act as an intermediary between you and the Participating Providers and we are not your agent or the agent of the Participating Providers. We are not a transportation carrier and do not provide transportation services. We are not responsible for the behaviour, negligence, conduct, actions or inactions on the part of the Participating Providers that you may use (through ANT or otherwise). Any contract for the provision of transport and logistics services is between you and the Participating Providers and not us. We shall never be a party to any agreement (to be) entered into between you and any Participating Providers. If you have any complaint in relation to the transport and logistics service provided then that dispute must be taken up with the Participating Provider directly.

    3. You must keep secure and confidential and not disclose to any third party any username or password that we may provide to you in relation to access to ANT and the Services.

    4. We shall assume that any person using your mobile device, your username and password is you or a person authorized by you.

  29. Your use of ANT and the Services

  30. You agree:

    1. and warrant that all information and details provided by you to us (including through the App) are true, accurate, complete and up-to-date in all respects and at all times;

    2. you will not use ANT or the Services: for any unlawful purpose; in any way that interrupts, damages, impairs or renders ANT or the Services less efficient; to access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures; to advertise or promote third party or your own products or services;

    3. to comply with all applicable laws while using ANT or the Services;

    4. you will not use the ANT app or the Services to cause nuisance, annoyance or inconvenience;

    5. to refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation;

    6. to provide us with whatever proof of identity we may reasonably request;

    7. to treat Participating Providers introduced to you through ANT with respect and not to cause damage to their vehicles or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their vehicles or the Services; and

    8. to compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.

  31. We reserve the right to suspend, restrict or terminate your access to ANT and the Services at any time without advance notice or liability if we have reasonable grounds to believe you have breached any of these Terms or in our opinion you misuse ANT or the Services. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.

  32. Charges and Payment

  33. It is free to generally use the App. For details about the cost of the transport and logistics services provided by the Participating Providers, please refer to the latest pricing guidelines posted on www.antcouriers.com and/or the App, which may be amended and updated at our sole discretion from time to time without prior notice. You agree to make payment in full directly to any Participating Provider introduced to you through ANT Couriers for any services provided by such Participating Provider to you.

  34. Promotions

  35. We may from time to time offer promotions on ANT. We reserve the right to amend, suspend, withdraw or terminate, whether in whole or part, any and all such promotions without prior notice and at our absolute discretion.

  36. Links and Advertisements

  37. ANT may contain Advertisements and links to third party websites. We shall not be responsible for the contents and accuracy of any Advertisement. Any links to third party websites are provided solely for your convenience and not in any way as an endorsement by us of the contents on such third party websites. If you access any linked third party website or Advertisement, you do so entirely at your own risk. We shall not be responsible for any transactions between you and any advertisers or third party website operators.

  38. Indemnification

  39. By accepting these Terms and using ANT or the Services, you agree that you shall defend, indemnify and hold us, our affiliates, our licensors, and each of our and their respective officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Participating Providers arranged via ANT, or (c) your use or misuse of ANT or the Services.

  40. Disclaimers

    1. The App is provided to you on an “as is” basis. We do not guarantee that the App is compatible with your mobile device or that (the contents of) the App and our website are free of errors, defects, malware and viruses or that the App and our website are correct, up to date and accurate.

    2. We do not warrant and accept no liability in connection with the availability of the Services, the availability of transport and logistics services from the Participating Providers through the use of the Services, the accuracy of the information or data provided as part of the Services or the quality, suitability and timeliness of the services of the Participating Providers.

    3. Any quoted pick-up or journey times are best estimates only and we shall have no liability if a pick-up or journey time exceeds any estimate given or otherwise exceeds your expectations for whatever reason nor shall we have any other liability to you in connection with the time at which you and/or the goods to be transported by the Participating Providers reach or fail to reach the destination.

    4. Vehicles of Participating Providers registered with ANT may be installed with GPS tracking device and/or other location tracking software or technology. Such vehicles are tracked using GPS or other location tracking technology to facilitate and improve route planning only. You acknowledge and accept that the location tracking feature is not error-free and the information provided by it may not be accurate. Your use of the location tracking feature is solely at your own risk and we accept no responsibility or liability in connection with any such use of and/or reliance on such location tracking information by you.

    5. It shall be your sole responsibility to ensure that valuable, unusual or any other items are covered by appropriate insurance. In case of lost items inside the vehicles of Participating Providers during the journey, we will use reasonable endeavours to liaise with the relevant Participating Provider to locate such items but in no event shall we be responsible or liable for the loss of, or damage to, any such items.

    6. The use of ANT and the Services is at your sole risk. To the fullest extent permitted by applicable law, we shall not be liable for any damages resulting from or in connection with the use or inability to use GoGoVan or the Services (including any consequential, indirect, incidental damages or any loss of profit or damages to your mobile device).

  41. Modification of Terms and the Services

  42. We may, at our sole discretion, from time to time amend or otherwise modify or replace any of these Terms, or change, suspend or discontinue ANT or the Services (including but not limited to the availability of any feature or content) by sending you notice through ANT or by posting a notice on our website at www.antcouriers.com, which shall be effective and binding on you upon notice or posting. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability.

  43. Personal data and privacy

  44. The collection, use, storage and transfer of your personal data are generally subject to our privacy policy and personal information collection statement, the latest version of which is at www.antcouriers.com/privacy. Our privacy policy, as may be amended and updated from time to time at our sole discretion, is incorporated by reference into these Terms.

  45. Miscellaneous

    1. You may not assign or transfer any of your rights or obligations under these Terms to any person without our prior written approval. We may assign and transfer any of our rights and obligations under these Terms to any person.

    2. We may give notice by means of a general notice on ANT, or by electronic mail to your email address on record in our account information, or by written communication sent by regular mail to your address on record in our account information.

    3. If any provision under these Terms is rendered void, illegal or unenforceable in any respect under any applicable law, the validity, legality and enforceability of the remaining provisions shall not in any way be affected by it and shall continue to apply.

    4. The original text of these Terms is in English. In the event of any inconsistency between the English text and any foreign language translation, the English text shall prevail.

 

  1. Governing law and jurisdiction

  2. These Terms shall be governed by and construed in accordance with the laws of Singapore. Both you and us agree to submit to the exclusive jurisdiction of the courts of Singapore as regards any dispute or matter arising under these Terms.

Effective as of SEP 1st 2018

©2019 by ANT Couriers Pte. Ltd.

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